Zeotel Refund and Cancellation Policy
"Steady Growth" and "Professionalism" are our guiding principles

Refund Policy

In case, where We have failed to provide the services as per the agreement, we shall be liable to refund for the said services.
- Only refunds requested within 2 days of purchase will be considered
- We will only be liable to refund the part of services unused by the client.
- Refund is subject to justifiable reasons for the said unused services.
- In the absence of plausible cause, no refund claims will be entertained once service acceptance is received from the user. Also, We will not be liable to refund the User in cases of force majeure or outages where We do not have a control
- Your request will typically be processed within 5 days of receipt of this claim. The refund after deducting service tax and payment transaction charges of your claim will be processed by depositing payment in clients bank account.
- All Pay-as-you-go (PAYG) subscriptions are non-refundable.

Cancellation Policy for Zeotel Cloud Telephony Service

Cancellation Process
- Customers must submit a cancellation request in writing, either via email.
- Cancellation requests will only be considered valid when received and confirmed by Zeotel.
- The effective cancellation date will be the date when Zeotel confirms the request in writing.

Notice Period
- Customers are required to provide a minimum of 15 days' notice prior to the desired cancellation date.
- Zeotel may, at its discretion, offer shorter notice periods for specific plans or services.
- The effective cancellation date will be the date when Zeotel confirms the request in writing.
- Zeotel reserves the right to update or modify this cancellation policy at any time. Customers will be notified of any changes via email or through the portal.

By using Zeotel's cloud telephony service, customers acknowledge and accept the terms of this cancellation policy.